Care Specialist

The role

The Care Specialist delivers chronic care management to high-complexity patients. This role involves direct outreach, guiding enrollment, facilitating virtual appointments, and ensuring adherence to care plans through home visits and virtual care.

What you will do

• Deliver chronic care management to high-complexity patients
• Perform direct outreach to patients
• Guide patients through the enrollment process
• Facilitate virtual appointments with providers
• Ensure patients adhere to care plans
• Build relationships and coordinate care
• Provide patient education
• Engage patients through phone calls, home visits, and community outreach
• Document patient information in electronic health records
• Manage patient caseloads, schedules, and documentation

Required qualifications

• Minimum of 2 years of relevant work experience (e.g., Community Health Worker, Peer Support Specialist, Medical Assistant, etc.)
• High school diploma or GED
• Valid driver’s license
• Auto liability insurance
• Reliable transportation to travel within the assigned territory
• Experience in chronic care management or working with chronically ill/elderly patients
• Technologically proficient with basic computer skills (typing, using EMR systems)
• Experience with motivational interviewing, trauma-informed care, and care coordination
• Strong interpersonal communication skills

Nice to have

• Bilingual in Spanish or Russian
• Prior home care experience

About the company

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Their clinical team treats physical, behavioral, and social health needs.