Community Outreach Specialist

The role

The Community Outreach Specialist establishes the company's presence in the community and reaches potential patients. This person educates patients about offerings, engages them in conversations, and facilitates enrollment through phone outreach, in-person visits, and other community-based strategies.

What you will do

• Educate patients about Upward Health's offerings
• Engage potential patients in meaningful conversations
• Facilitate patient enrollment into programs
• Manage a personal caseload
• Utilize phone outreach, in-person visits, and community-based strategies
• Build relationships with potential patients
• Adjust outreach strategies based on patient needs
• Document patient information with attention to detail
• Connect patients to additional community-based services

Required qualifications

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills to build trust and rapport quickly
• Strong organizational and multitasking skills
• Self-motivated with the ability to work independently and meet outreach goals
• Comfortable with fast-paced environments
• Proficient in using computer systems for documentation and communication
• Flexible and adaptable to various outreach methods including phone, in-person meetings, and mailings

Nice to have

• Bilingual in Spanish or Russian

About the company

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Their clinical team treats physical, behavioral, and social health needs.