Clinical Applications Solutions Specialist

The role

This person will support the design, development, and optimization of clinical workflows within Clinical Applications, specifically AthenaOne. They will identify, analyze, and implement process improvements to enhance clinical and operational performance.

What you will do

• Analyze clinical workflows and identify opportunities for improvement within AthenaOne
• Build and configure solutions to support optimized end-to-end workflows
• Act as a subject matter expert on Clinical Applications tools including AI-native encounter, Population Intelligence, and Quality tools
• Collaborate with clinical staff to gather requirements and validate solutions
• Support evaluation and implementation of Athena Marketplace tools or third-party vendors
• Assist in developing job aids, SOPs, and training materials
• Conduct training sessions for clinical and operational stakeholders
• Stay current on product releases and ensure team readiness for new features
• Ensure proper documentation and adherence to change management processes
• Support continuous process improvement initiatives across clinical teams

Required qualifications

• Minimum of 2–4 years working with Electronic Health Records
• Experience supporting clinical workflows, process improvement, or application configuration
• Working knowledge of AthenaOne workflows and functionality
• Basic understanding of healthcare compliance standards (HIPAA, MIPS, HEDIS)
• Familiarity with clinical documentation tools and care management workflows
• Strong communication skills with both clinical and technical stakeholders
• Analytical mindset with attention to detail
• Ability to learn quickly and adapt to evolving systems and workflows
• Strong organizational skills and ability to manage multiple priorities
• Collaborative and team-oriented approach

Nice to have

• AthenaOne experience
• Exposure to healthcare operations or care coordination environments

About the company

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Their clinical team treats physical, behavioral, and social health needs.