Community Outreach Specialist - Bilingual English/Spanish

The role

The Community Outreach Specialist establishes the company's presence in the community and reaches potential patients. This person educates patients about offerings, engages them in conversations, and facilitates enrollment through phone outreach, in-person visits, and community-based strategies.

What you will do

• Educate patients about Upward Health's offerings
• Engage potential patients in meaningful conversations
• Facilitate patient enrollment into programs
• Manage a personal caseload
• Utilize phone outreach, in-person visits, and community-based strategies
• Build relationships with potential patients
• Document patient information with attention to detail
• Address patient concerns or objections
• Connect patients to community-based services

Required qualifications

• Strong verbal communication and persuasive abilities
• Excellent interpersonal skills
• Strong organizational and multitasking skills
• Self-motivated with the ability to work independently
• Comfortable with fast-paced environments
• Proficient in using computer systems for documentation and communication
• Flexible and adaptable to various outreach methods
• Fluent in English

Nice to have

• Spanish proficiency is a plus

About the company

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Their clinical team treats physical, behavioral, and social health needs.