Manager, Care Coordination

The role

The Manager, Care Coordination leads a team of Community Health Workers providing in-home and community-based support to high-risk patients. This role manages day-to-day operations, hiring, and professional development to improve health outcomes and address social determinants of health.

What you will do

• Lead and manage day-to-day operations of Community Health Workers
• Hire, onboard, and develop Community Health Workers
• Ensure adherence to workflows, documentation standards, and compliance
• Partner with clinical leaders, clients, and community partners
• Oversee daily performance and professional development of staff
• Monitor caseloads and adjust assignments based on patient needs
• Ensure timely completion of outreach, assessments, and follow-up
• Review KPIs, engagement outcomes, and documentation metrics
• Lead process improvement initiatives
• Reinforce care coordination practices between staff and providers

Required qualifications

• Master's in Social Work required
• Minimum of 2 years of leadership experience managing non-clinical or community-based care teams
• Proven track record in analyzing data, making decisions, and implementing improvements in a fast-paced setting
• Excellent interpersonal skills to influence and interact with clients and community partners
• High level of flexibility and adaptability
• Strong written and oral communication skills
• Ability to travel throughout the market, with occasional travel within the US

Nice to have

• Experience in care coordination, population health, or community health
• Experience in managing Medicare and Medicaid populations
• Knowledge of quality metrics for value-based care models or quality improvement programs

About the company

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The clinical team treats physical, behavioral, and social health needs.