Customer Success Manager

The role

You will serve as an account manager for customers joining Compass. You will support customers with tool training, marketing requests, and strategic recommendations.

What you will do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings
• Promote adoption of Compass technology through 1:1 support and group training
• Provide marketing support by creating collateral from templates
• Act as a liaison to marketing specialists for complex requests
• Partner with the Onboarding team on strategy and logistics
• Support projects such as new office openings and expansion activity
• Collaborate with other departments to champion agent feedback
• Serve as a mentor to Agent Experience Coordinator(s)

Required qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Passion for supporting and serving agents trying to grow their businesses
• Ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• Passion for creating community within a space
• Strong problem-solving and analytical skills
• Skilled communicator with great interpersonal skills
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Nice to have

• Previous experience in real estate
• Previous experience with live or virtual training
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Benefits

• Incentive programs (may include cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (support system for new parents)

About the company

Founded in 2012, Compass is revolutionizing the real estate industry with an end-to-end platform that empowers residential real estate agents.