Customer Success & Office Coordinator

The role

You will manage the office to ensure standards are maintained and support customers with tools, programs, and marketing requests. You will serve as the first point of contact for guests and manage a small portfolio of customers.

What you will do

• Welcome guests and manage mail distribution
• Facilitate in-office event setup
• Maintain office appearance, organization, and supply inventory
• Escalate facilities issues
• Manage a small portfolio of customers via phone, email, and in-person
• Support adoption of Compass technology through 1:1 support
• Partner with National Onboarding team for new customer onboarding
• Provide basic marketing support and create collateral from templates
• Troubleshoot issues related to technology, devices, and conference room hardware
• Provide ad-hoc administrative assistance

Required qualifications

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Great listening skills
• Strong problem-solving and analytical skills
• Strong verbal communication and presentation skills
• Meticulous attention to detail
• Highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Nice to have

• Previous experience in real estate
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Benefits

• Incentive programs (may include cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical
• Tele-health
• Dental
• Vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)

About the company

Compass is a real estate company founded in 2012 with an end-to-end platform for residential real estate agents. Their mission is to help everyone find their place in the world.