Manager, Agent Experience (Christie's International Real Estate)

The role

You will serve as an account manager for customers joining Christie's International Real Estate. You will support customers with training, tools, programs, and marketing requests.

What you will do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings
• Support local employee enablement and onboarding/training of new Agent Experience employees
• Act as a local subject matter expert and promote technology adoption through 1:1 support and group training
• Lead national and regional projects, product adoption, and new Expansion/M&A activity
• Provide marketing support including creating listing presentations, postcards, and other collateral
• Partner with the Onboarding team on strategy and logistics for new customers
• Work collaboratively with other departments to champion agent feedback
• Serve as a mentor to Agent Experience Managers and Coordinators
• Act as a culture carrier to implement change

Required qualifications

• 3-5 Years of experience in customer service, office management, hospitality, or operations
• Passion for supporting and serving agents trying to grow their businesses
• The ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connect well with others, and are empathetic to the customer's pain points
• A passion for creating community within a space
• Strong problem-solving and analytical skills
• Skilled communicator with great interpersonal skills
• Ability to multitask in a demanding, fast-paced environment
• Ability to work in the office during standard operating hours

Nice to have

• Previous experience in real estate
• Previous experience with live or remote training
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Benefits

• Incentive programs (which may include eligible cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)

About the company

Compass is a real estate company founded in 2012 with an end-to-end platform that empowers residential real estate agents.