Customer Success Manager

The role

You will serve as an account manager for a portfolio of high-touch customers. You will support customers with tool training, marketing requests, and office-related needs.

What you will do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings
• Promote adoption of Compass technology through 1:1 support, strategic recommendations, and group training
• Provide marketing support by creating collateral from templates and acting as a liaison to marketing specialists
• Partner with the Onboarding team on strategy and logistics for new customers
• Support projects such as new office openings, national initiatives, and M&A activity
• Work with other departments to champion agent feedback
• Serve as the face of the office by welcoming guests and answering the phone
• Manage mail distribution and office-related needs
• Assist with office appearance, organization, and supply inventory
• Escalate facilities issues

Required qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Passion for supporting and serving agents trying to grow their businesses
• Ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space
• Strong problem-solving and analytical skills
• Skilled communicator with great interpersonal skills
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Nice to have

• Previous experience in real estate
• Previous experience with live or remote training
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Benefits

• Incentive programs (which may include eligible cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (a support system for new parents)

About the company

Founded in 2012, Compass is revolutionizing the real estate industry with an end-to-end platform that empowers residential real estate agents.