Customer Success Manager

The role

You will serve as an account manager and the first point of contact for customers joining Compass. You will support customers through training on tools, marketing assistance, and managing office operations.

What you will do

• Manage a portfolio of high-touch customers via phone, email, and in-person meetings
• Promote adoption of Compass technology through 1:1 support, strategic recommendations, and group training
• Provide marketing support by creating collateral from templates and acting as a liaison to marketing specialists
• Partner with the Onboarding team on strategy and logistics for new customers
• Support projects such as new office openings, national initiatives, and M&A activity
• Collaborate with other departments to champion agent feedback
• Serve as the face of the office by welcoming guests and answering the phone
• Manage mail distribution and office-related needs
• Assist with office appearance, organization, and supply inventory
• Escalate facilities issues

Required qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations
• Passion for supporting and serving agents trying to grow their businesses
• Ability to establish credibility with key agent decision-makers and influencers
• Great listening skills, connects well with others, and is empathetic of the customer's pain points
• A passion for creating community within a space
• Strong problem-solving and analytical skills
• Skilled communicator with great interpersonal skills
• Meticulous attention to detail, highly organized
• Strong creative writing skills and eye for design
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Nice to have

• Previous experience in real estate
• Previous experience with live or remote training
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence)

Benefits

• Participation in incentive programs (may include cash, equity, or commissions)
• Paid vacation
• Holidays
• Sick time
• Parental leave
• Recharge leave
• Medical, tele-health, dental and vision benefits
• 401(k) plan
• Flexible spending accounts (FSAs)
• Commuter program
• Life and disability insurance
• Maven (support system for new parents)

About the company

Founded in 2012, Compass is revolutionizing the real estate industry with an end-to-end platform that empowers residential real estate agents.