Director of Medical Records

The role

The Director of Medical Records owns the end-to-end health information management and medical records release process. This person sets policy, manages systems and vendors, and ensures compliance and accuracy across all request types.

What you will do

• Owns the end-to-end records release process from intake through case closure.
• Defines workflows, accountability, and service standards.
• Establishes turnaround time, quality, and compliance standards.
• Develops process metrics and reports for Company leadership.
• Leads efforts to identify and resolve recurring process errors.
• Develops and maintains records release policies, procedures, and standards.
• Partners with Compliance and Legal on court orders, subpoenas, and legal holds.
• Monitors vendor and system performance.
• Manages relationships and performance for records management systems and vendors.
• Leads the Manager of Medical Records and the broader Medical Records team.

Required qualifications

• Bachelor's degree in Health Information Management, Healthcare Administration, or a related field.
• 7+ years of progressive experience in Health Information Management (HIM), Release of Information (ROI), medical records operations, or a related healthcare function.
• 3+ years of experience leading teams, programs, or operational functions within a multi-site healthcare environment.
• Expert knowledge of HIPAA privacy requirements, state medical records and release-of-information regulations, records certification requirements, and legal hold practices.
• Demonstrated experience designing, implementing, and leading high-volume, multi-channel request management processes.
• Experience managing technology vendors, outsourced service providers, and business partners.
• Proven ability to establish clear ownership, decision-making authority, and cross-functional accountability.
• Strong analytical and problem-solving skills.
• Executive-level written, verbal, and presentation communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

Nice to have

• Master's degree in Health Information Management, Healthcare Administration, Business Administration, or a related field.
• Experience in outpatient rehabilitation, physical therapy, or another multi-site ambulatory healthcare setting, including oversight of legal, workers' compensation, and personal injury records request
• Registered Health Information Administrator (RHIA), Certified in Healthcare Privacy and Security (CHPS), Certified in Healthcare Compliance (CHC), or similar healthcare compliance, privacy, or informa
• Experience leading technology implementations, process transformation initiatives, or vendor transitions within a records management or health information environment.

Benefits

• Annual paid Charity Day
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership

About the company

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. It operates with 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees.