Medical Records Custodian

The role

The Medical Records Custodian serves as the designated Custodian of Records. You will manage legal and certified medical records requests from receipt through closure.

What you will do

• Serve as the Company's designated Custodian of Records.
• Prepare and sign records certifications and business records affidavits.
• Respond to subpoenas and court orders in partnership with Compliance and General Counsel.
• Provide testimony regarding record-keeping practices when required.
• Own the legal hold queue and prioritize work.
• Serve as the primary point of contact for legal, certified, and escalated records requests.
• Manage requests escalated by Sales and Account Management.
• Maintain and administer documented requirements for law firms.
• Communicate professionally with attorneys and insurance representatives.
• Lead the resolution of requests in which records cannot be located.

Required qualifications

• High school diploma or equivalent
• Two or more years of experience managing healthcare records or processing Release of Information (ROI) requests
• Experience handling legal ROI requests, including personal injury, motor vehicle accident, and workers' compensation matters
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel
• Strong attention to detail and commitment to accuracy
• Working knowledge of HIPAA privacy regulations, state medical records requirements, records retention practices, and medical terminology
• Ability to manage high volumes of legal, insurance, and medical records documentation
• Sound judgment in determining what information may be released
• Strong written communication skills
• Ability to remain composed and professional
• Strong analytical and problem-solving skills
• Experience working with electronic medical record (EMR) systems such as Raintree, WebPT, Net Health, Epic, or eClinicalWorks

Nice to have

• Associate's or bachelor's degree in Health Information Management (HIM), Healthcare Administration, or a related field
• Experience processing release of information requests in an outpatient rehabilitation, physical therapy, orthopedic, or similar healthcare environment
• Experience serving as, or working directly with, a Custodian of Records
• Experience with Raintree
• Registered Health Information Technician (RHIT), Certified Release of Information Specialist (CRIS), or similar healthcare information management certification

Benefits

• Annual paid Charity Day
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays

About the company

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. It operates with 1,200+ locations nationwide, 26 brand partners, and 8,000+ employees.