Service Manager (Sablemill Lease-Up)

The role

The Lease-Up Service Manager leads maintenance and service operations for a new 281-unit Class A multifamily community. This role manages the community from construction through lease-up, stabilization, and ongoing operations.

What you will do

• Partner with leadership to prepare apartments, amenities, common areas, and building systems for opening
• Participate in unit, building, and amenity walks to track punch-list items
• Coordinate warranty work, contractor follow-up, and building-system startup
• Establish preventive maintenance schedules, inventory controls, safety practices, and service standards
• Recruit, train, schedule, and lead service team members
• Lead daily maintenance operations during apartment deliveries, lease-up, and resident move-ins
• Manage work orders, move-in inspections, apartment readiness, warranty items, and emergency service needs
• Maintain curb appeal and ensure community spaces are clean, safe, and ready
• Manage service vendors and contractors
• Monitor maintenance expenses, inventory, and warranty responsibilities

Required qualifications

• Experience with a new-construction multifamily community, lease-up, major renovation, acquisition, or property transition
• Previous multifamily maintenance leadership experience as a Service Manager or Maintenance Supervisor
• Strong knowledge of apartment maintenance, unit turns, preventive maintenance, building systems, safety practices, and work-order management
• Demonstrated experience leading, developing, and holding a service team accountable
• Strong troubleshooting, organizational, vendor-management, and communication skills
• Experience managing contractors, service vendors, inventory, and maintenance expenses
• Knowledge of Yardi, HappyCo, or a similar property-management and work-order system
• EPA and CPO certifications required (or the ability to obtain required certifications)
• Valid driver’s license
• Availability to participate in an on-call rotation
• Ability to walk, stand, climb stairs, ladders, and lifts
• Ability to bend, kneel, reach, push, pull, lift, carry, or move up to 50 pounds

Benefits

• 11 paid holidays
• 10 vacation days
• 10 sick days
• Two Volunteer Days off
• Two Personal Days
• Winter Break
• Day off for Annual Physical
• Day off for your Birthday
• Comprehensive parental and bonding leave
• Company Matched 401(k) Retirement Savings Plan
• Access to retirement planning coaches
• Annual Wellness Reimbursement of up to $900

Before you apply

• Ability to obtain required EPA and CPO certifications

About the company

Van Metre provides top quality homes, investment properties and services. The company emphasizes integrity, professionalism and philanthropy.