Product Trainer, Customer Education

The role

You will lead the delivery and evolution of instructor-led customer enablement programs and webinar series. You will design and facilitate learning experiences to improve product adoption and customer proficiency for Varicent solutions.

What you will do

• Deliver virtual instructor-led training sessions, webinars, and customer learning experiences
• Partner with instructional designers and subject matter experts to develop and improve training curricula
• Translate complex product concepts into practical, customer-focused learning experiences
• Design and recommend new learning programs, formats, and educational resources
• Analyze participant feedback, learning effectiveness, and training metrics
• Mentor facilitators and support the development of training standards and team capabilities
• Collaborate with Product, Support, Enablement, and Customer Success teams
• Evaluate and recommend technologies, including Generative AI solutions, to improve learning experiences

Required qualifications

• 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role
• Experience delivering virtual instructor-led training and facilitating learning experiences for professional audiences
• Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies
• Ability to simplify technical concepts into practical, learner-friendly content
• Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms
• Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices
• Experience leading cross-functional initiatives and influencing learning strategy without direct authority
• Strong communication, presentation, organizational, and stakeholder management skills

Benefits

• Comprehensive medical, dental, and vision coverage
• PTO and public holidays
• Volunteer Days
• Ignite Days for continuous growth and professional learning
• Retirement plans
• Tuition Assistance
• Remote and hybrid work options

Before you apply

• This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment

About the company

Varicent provides SaaS solutions that empower revenue leaders to design go-to-market strategies and maximize seller performance. The company is a market leader in the Sales Performance Management (SPM) market.