IT Support Specialist II

The role

You will provide day-to-day technical support to internal employees. You will act as the first point of contact for users experiencing technical issues and maintain enterprise resources like laptops, desktops, and mobile devices.

What you will do

• Provide help desk support and resolve problems to the end user's satisfaction
• Maintain and support enterprise resources including laptops, desktops, tablets, and mobile phones
• Monitor, respond and resolve incidents in an ITSM system
• Troubleshoot Windows 10/11 operating system
• Troubleshoot MacOS
• Onboard and offboard users
• Perform workstation hardware and software upgrades
• Provide support for multiple locations
• Install and move equipment weighing up to 50 lbs

Required qualifications

• 2+ years of experience in IT
• Proven experience with ITSM tools
• Strong problem-solving skills
• Ability to work independently and collaboratively
• Some understanding of Active Directory or LDAP
• Comfortable replacing hard drives, memory and other computer components

Nice to have

• Experience in a manufacturing environment
• Prior experience working in a fast-paced startup environment
• Familiarity with aerospace industry regulations and standards regarding IT and data

Benefits

• medical, dental, and vision coverage for employees and dependents
• generous paid time off
• up to 20+ days of vacation for exempt staff
• up to 10+ days of vacation for non-exempt staff with ability to cash-out unused vacation annually
• paid parental leave
• short and long-term disability insurance
• life insurance
• access to a 401(k) retirement plan
• ClassPass credits
• personalized mental healthcare through Spring Health
• snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge
• lunch subsidized

About the company

Vast is developing next-generation space stations and space infrastructure. Headquartered in Long Beach, California, the company has more than 1,000 employees.