Coveware - Incident response Director (Remote: West Coast / Pacific Time)

The role

You will handle incident response cases and own the customer experience from onboarding to case closure. You will negotiate with cyber criminals, manage financial operations for settlements, and interact with commercial partners and law enforcement.

What you will do

• Handle incident response cases.
• Own the customer experience from onboarding through case closed.
• Provide guidance to clients on case progress.
• Negotiate with cyber criminals.
• Manage financial operations associated with settlements.
• Interact with commercial partners and law enforcement partners.
• Follow and improve operations compliance procedures.
• Manage case operations and throughput efficiency.
• Travel and speak on behalf of the company to clients and at industry gatherings.

Required qualifications

• Experience in incident response operations.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience.
• Experience recruiting and building a team.
• Cyber security qualifications / certifications.
• Ability to manage a project and communicate with stakeholders.
• Must reside in Pacific Time Zone / West Coast.

Benefits

• Unlimited paid time off
• 12 paid holidays including 4 global VeeaMe Days
• 24 paid volunteer hours annually through Veeam Cares
• 8 weeks paid parental leave for all parents
• 16 weeks paid parental leave for birthing parents
• Medical, dental, and vision coverage starting on first day
• Mental health support, therapy sessions, and digital wellness tools via Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven
• 24/7 virtual veterinary care via AirVet
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting

Before you apply

• Candidates must reside in Pacific Time Zone / West Coast in order to be considered.
• Compensation expectations should be aligned no higher than the midpoint of your respective zone.

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.