IT Support Specialist II - Riyadh

The role

You will help office staff with everyday IT problems including software, accounts, connectivity, and hardware. You will also manage hardware assets and handle remote Service Desk tickets.

What you will do

• Act as first point of contact for IT requests via walk-ups, ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets within SLA targets.
• Support end-user hardware and software including laptops, desktops, peripherals, printers, mobile devices, and AV equipment.
• Hand out and collect devices and run basic diagnostics.
• Coordinate repairs with providers and maintain hardware asset and software-license records.
• Set up equipment and accounts for new hires and manage offboarding.
• Administer user accounts across multiple systems.
• Support off-site users remotely using remote-access and diagnostic tools.
• Keep the Service Desk knowledge base up to date.
• Work as part of an international team.

Required qualifications

• At least 2 years of experience in an IT Service Desk or desktop support role.
• Fluent English and Arabic, both written and spoken.
• Experience supporting end-user devices throughout their lifecycle.
• Experience with Active Directory, including managing user accounts, distribution lists, and passwords.
• Familiarity with a ticketing system such as ServiceNow.
• Solid working knowledge of Microsoft Windows (Windows 11) and macOS.
• Confident with Microsoft 365 apps.
• Ability to work under pressure and on your own.
• Comfortable handling physical equipment, including lifting and moving devices and accessories.

Nice to have

• Bachelor's degree in IT, Computer Science, or a related field
• Windows 10
• Comfortable working with users at any level of technical knowledge
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Hands-on experience with Microsoft Exchange, Entra ID, Jamf, or Intune
• ITIL, CompTIA A+, Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Experience with incident monitoring and management systems
• Scripting and automation skills with tools like PowerShell

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.