Technical Account Manager - Egypt

The role

The Technical Account Manager provides proactive support and management during and after Veeam implementations. This role focuses on architecting and project managing availability solutions including data protection and monitoring.

What you will do

• Support delivery and consulting services to meet Veeam Software solution design and deliverables
• Provide overall project guidance including plans, schedules, and status updates
• Assist with assessment and design of solutions and post-installation issues
• Assist with Veeam Software solution implementation effort estimation
• Create white papers, solutions guides, best practices, and custom documentation
• Deliver onsite knowledge transfer on Veeam Software solutions
• Document configuration and completed activities
• Analyze installed environments and guide optimal Veeam Software configurations
• Facilitate communication between client and Veeam support
• Identify additional needs within the client environment and provide process improvement input

Required qualifications

• Minimum 5 years of experience in IT industry
• Fluency in English and French is a must-have requirement
• VMware VCP, Microsoft MCSE or equivalent experience
• Prince 2, ITIL, PMP, or equivalent experience
• Bachelor’s Degree in technology required
• Hands-on experience with Veeam’s Core products
• Proven Consulting and Project Management experience
• Excellent communication, interpersonal and relationship-building skills
• Excellent presentation skills
• Significant experience and understanding of virtualization technologies such as VMware and Hyper-V
• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)
• Hands-on experience with networking protocols and equipment (Fiber Channel, Ethernet, Cloud services)

Nice to have

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)
• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)
• Experience with Data Management, Data Protection, Data Analytics
• Experience with Kubernetes platforms
• Extensive experience with Data Center, Business Continuity and Operating Systems
• Experience successfully managing multiple simultaneous projects and accounts
• Working knowledge of Cloud technologies, capabilities, and protocols
• Working knowledge of security technologies and concepts

Before you apply

• If an applicant is permanently located outside of Egypt, Veeam reserves the right to decline the application

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.