Customer Care AI Analyst Intern - Summer 2027

The role

You will join the Customer Care team to modernize the support platform through AI-driven case deflection and smart routing. You will review AI interactions, analyze case trends, clean case data, and build performance reports.

What you will do

• Review AI-handled interactions and case outcomes
• Analyze case volume and trends to find topics for self-service and AI deflection
• Write help articles and guides
• Clean and label case data to improve case routing
• Map and validate data for platform modernization
• Build reports and dashboards to track AI, routing, and migration performance

Required qualifications

• Rising Junior or Senior pursuing a Bachelor's degree or a graduate student in an accredited college or university
• Excellent written, verbal and communication skills
• Willingness to learn about technology, especially AI
• Proficiency in Windows and Microsoft Office
• Proficient with MS-Excel with a passion for data analysis
• Ability to work independently with limited direction in a fast-paced environment
• High-energy, motivated self-starter

Benefits

• Paid Company Holidays during your internship
• Tech Stipend to help set up your workspace
• 8 Hours of Paid Volunteer Time through our Veeam Cares Program
• Personal and Professional Development through our Internship Program

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.