Customer Success Renewal Representative, Enterprise

The role

The Renewal Account Manager owns the end-to-end renewal of subscription and maintenance contracts for Enterprise accounts. This person manages annual pipelines, engages customers to reduce churn, and grows contract value through expansions and upsells.

What you will do

• Overachieve quota tied to territory Renewal and Expansion goals
• Manage annual pipeline and renew customer contracts
• Forecast, analyze data, and suggest strategies
• Engage customers to educate them on product features and close renewals
• Cold call customers with lapsed support to reactivate support
• Work cross functionally to prepare Enterprise Renewals Agreements and expansion deals
• Negotiate renewal offers at all levels
• Support channel partners to close renewals and additional licenses
• Record activities in Salesforce.com
• Manage churn risks by co-owning a Renewal Close Plan

Required qualifications

• Minimum of 3 years relevant work experience in Sales, Account Management, Customer Success Account Management, or Renewals
• Analytical skills
• Advanced usage of Excel
• Proven track record of overachievement of quota and KPIs
• Experience providing consulting or support to large scale, enterprise level accounts
• Ability to lead efforts to handle complex customer requests and escalations
• Good communication skills to influence at all levels including executive level
• Good organizational skills to prioritize and multi-task
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter
• Aptitude and attitude to learn and execute Enterprise-level account and opportunity management
• Experience compiling, querying, analyzing and reporting data

Benefits

• 15–21 annual vacation days
• 4 extra global VeeaMe Days for self-care
• 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents
• Dental insurance for employees and dependents
• Life and personal accident insurance
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and learning events

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. The company protects over 550,000 customers worldwide.