Senior Manager, Customer Success Renewals (French speaker- 2year contract)

The role

The Senior Manager, Customer Success Renewals leads a team of Renewals Sales Representatives and Associate Managers. This person manages customer retention on maintenance contracts, upsell opportunities, and renewal quotas.

What you will do

• Leads a team of Renewals Sales Representatives and/or Associate Managers
• Coaches team members to improve results
• Manages team performance against quotas and sales forecasts
• Drives revenue through achieving individual and team quotas
• Monitors daily activity and use of Salesforce.com
• Drives metrics regarding renewal rates, prepaid maintenance, and upsell/cross-sell activities
• Collaborates with field sales employees on territory division and execution
• Grows maintenance revenue through improving renewal practices
• Proactively monitors pipeline of expiring contracts
• Handles customer and partner escalations

Required qualifications

• Demonstrated experience in building, training, managing, developing, and getting results from an inside sales team
• Skilled motivator with ability to coach and develop sales staff
• Ability to work in a semi-autonomous and fast-paced environment
• Proven track record of driving high volume, transactional sales and complex enterprise sales
• Ability to work well with all levels of people and teams in a matrix-organization structure
• Ability to adapt to changes in roles and responsibilities
• Demonstrated negotiation skill
• Demonstrated work ethic and teamwork
• Advanced level of French and English
• Telephone and internet based sales experience required

Nice to have

• Minimum of 3 years of sales management or supervisory experience preferred
• Communication skills
• Active Listening Skills
• Presentation Skills
• Problem-solving skills

Benefits

• 21 annual vacation days
• Additional vacation days based on tenure
• 4 extra global VeeaMe Days for self-care
• 24 paid volunteer hours annually through Veeam Cares
• Private health, dental, and vision insurance for employees and dependents
• Outpatient care, hospitalization, pregnancy monitoring, and psychology support
• 40 RON/day via Edenred
• 600 RON/month through a flexible cafeteria platform
• Life insurance (2× annual gross salary)
• Critical illness and disability coverage
• Vision reimbursement
• Free access to Bookster library platform

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.