Senior Manager, Revenue Intelligence Operations, Customer Experience

The role

You will lead a global team of 6 analysts and program managers providing insights, reporting, and operational support for the Post Sales business. You will improve renewal forecasting, strengthen reporting accuracy, and deliver programs to support customer retention and revenue predictability.

What you will do

• Lead, coach, and develop a global team of analysts and program managers
• Set clear priorities, ownership, and performance expectations
• Manage a centralized intake and prioritization process for dashboards, reports, and analysis requests
• Lead the implementation of renewal forecasting processes and forecast call cadences
• Oversee executive dashboards, performance reporting, and tools to predict churn, renewal risk, and expansion
• Present performance insights, risk assessments, and actionable recommendations to senior leadership
• Define and maintain core Post Sales metrics
• Establish validation and reconciliation controls and improve CRM data quality
• Oversee analysis supporting incentive programs, quota exceptions, and territory changes
• Represent Post Sales in CRM and quote-to-cash initiatives

Required qualifications

• 7+ years of experience in Revenue Operations, Renewals Operations, Sales Operations, Business Analysis, or a comparable discipline
• 3+ years of people management experience
• Proven experience delivering analysis, insights, and recommendations to senior and executive leadership
• Deep understanding of Post Sales processes, including renewal forecasting, bookings, churn, and expansion metrics
• Hands-on experience with CRM and quote-to-cash platforms, such as Salesforce
• Strong analytical skills, including advanced Microsoft Excel proficiency
• Working knowledge of data visualization principles
• Experience defining business metrics and establishing validation controls
• Excellent communication, stakeholder management, and prioritization skills
• Experience working in SaaS or subscription-based business models
• A hands-on leadership approach

Nice to have

• Experience defining business requirements and leading user acceptance testing for a CRM or quote-to-cash implementation or migration
• Exposure to AI-driven analytics, automation, or predictive modeling in a revenue operations environment
• Familiarity with sales compensation, quota administration, and territory operations
• Working knowledge of SQL or data modeling
• Experience using work management tools, such as monday.com

Benefits

• Unlimited paid time off
• 3 global VeeaMe Days for self-care
• 8 weeks paid parental leave for all parents
• 16 weeks paid parental leave for birthing parents
• Medical, dental, and vision coverage from day one
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• 401(k) retirement plan with matching contributions up to annual limits
• Fertility, adoption, and surrogacy support through Maven
• Paid volunteer time
• 24/7 virtual veterinary care at no cost via AirVet
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting

Before you apply

• The position is based in San José, Costa Rica
• If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application
• All applications must be submitted in English

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.