Incident Response Director - Coveware

The role

You will handle incident response cases and own the customer experience from onboarding to case closure. You will negotiate with cyber criminals, manage settlement financial operations, and interact with commercial and law enforcement partners.

What you will do

• Handle incident response cases.
• Own the customer experience from onboarding through case closed.
• Provide guidance to clients on case progress.
• Negotiate with cyber criminals.
• Manage financial operations associated with settlements.
• Interact with commercial partners and law enforcement partners.
• Follow and improve operations compliance procedures.
• Manage case operations and throughput efficiency.
• Travel and speak on behalf of the company to clients and at industry gatherings.

Required qualifications

• Experience in incident response operations.
• Experience in cyber incident response within the private sector.
• At least 1 year of management experience.
• Experience recruiting and building a team.
• Cyber security qualifications / certifications.
• Ability to abstract operational patterns and bottlenecks.
• Ability to conjure process and technology solutions.
• Ability to manage a project and communicate with stakeholders.
• Clear and articulate communicator.

Benefits

• 25 paid vacation days.
• 4 extra global VeeaMe Days for self-care.
• 24 paid volunteer hours annually through Veeam Cares.
• Private medical, dental, and vision insurance with dependent enrolment.
• Life insurance with enhanced coverage and global 24/7 protection.
• Income protection after 26 weeks, covering a portion of salary.
• Defined contribution pension plan with employer match.
• Worldwide travel insurance for business and leisure, with option to enroll dependents.
• Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs.
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops and learning events.

Before you apply

• If an applicant is permanently located outside of the United Kingdom, Veeam reserves the right to decline the application.

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.