Customer Success Renewals Representative, Velocity

The role

This person will manage territory renewal and expansion goals to exceed quotas. They will ensure customer retention and satisfaction by managing expiring agreements and responding to inquiries.

What you will do

• Overachieve quota tied to territory renewal and expansion goals
• Manage renewal and ensure growth of all contracts in assigned territory
• Remove obstacles to renewal to ensure customer retention and satisfaction
• Proactively monitor the funnel of expiring agreements
• Provide timely proposals and quotes
• Handle customer and partner inquiries related to quotes, pricing, co-terming, up selling and reinstatement
• Cold call customers with lapsed support to reactivate support
• Work cross functionally with Sales to ensure customer retention
• Identify and pursue maintenance reinstatement opportunities
• Record all activities in Salesforce.com

Required qualifications

• 2+ years of Sales experience
• Bachelor’s Degree
• Superb customer service skills
• Excellent verbal and written communications skills
• Exceptional organizational skills
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter
• Experience compiling, querying, analyzing and reporting data

Nice to have

• Renewals or Customer success experience
• Proficiency with SalesForce.com
• Basic knowledge of virtualization industry

Benefits

• Unlimited paid time off
• 12 paid holidays including 4 global VeeaMe Days
• 24 paid volunteer hours annually
• 8 weeks paid parental leave for all parents
• 16 weeks paid parental leave for birthing parents
• Medical, dental, and vision coverage
• Mental health support, therapy sessions, and digital wellness tools
• 401(k) retirement plan with company matching
• Fertility, adoption, and surrogacy support through Maven
• 24/7 virtual veterinary care
• Legal services, identity protection, and supplemental health insurance
• Tax-advantaged spending accounts

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.