Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong)

The role

The Customer Success Renewals Representative is responsible for the renewal of customer maintenance contracts in an assigned territory or segment. This role focuses on driving revenue bookings, ensuring customer retention, and upselling customers to premium services and add-on products.

What you will do

• Overachieve quota tied to territory renewal and expansion goals
• Manage annual pipeline by reaching out to customers 9 months before support expiration
• Proactively engage customers to educate them on new features and close renewals
• Cold call customers with lapsed support to reactivate support
• Work cross functionally with Deal Desk, Legal, and Sales to prepare agreements
• Negotiate renewal offers at the CxO level
• Provide assistance with licensing transfers and customer support tickets
• Support channel partners to close renewals and additional licenses
• Record all activities in Salesforce.com
• Manage inbound renewal inquiries through different portals

Required qualifications

• Minimum of 3 years relevant work experience in Sales, Account Management, Customer Success Account Management, or Renewals
• Analytical skills
• Advanced usage of Excel
• Proven track record of overachievement of quota and KPIs
• Experience providing consulting or support to large scale, enterprise level accounts
• Ability to lead efforts to handle complex customer requests and escalations
• Good communication skills to influence at all levels including executive level
• Exceptional organizational skills to prioritize and multi-task
• Ability to work in a semi-autonomous and fast-paced environment
• High-energy, motivated self-starter
• Experience compiling, querying, analyzing and reporting data
• Proficiency with SalesForce.com

Benefits

• 15–21 annual vacation days
• 4 extra global VeeaMe Days for self-care
• 24 paid volunteer hours annually through Veeam Cares
• Private medical insurance for employees and eligible dependents
• Dental insurance for employees and dependents
• Life and personal accident insurance
• Annual flexible spending allowance for health and wellbeing expenses
• Opportunities to learn and grow through on-demand libraries, mentoring, workshops, and learning events

About the company

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle, Veeam protects over 550,000 customers worldwide.