Sales Operations Associate – CALI / COLOMBIA

The role

This person will provide administrative and operational support to the sales organization. They will coordinate order processes, maintain ERP records, and support data management activities.

What you will do

• Create and maintain Sales Orders, Purchase Orders, Service Orders, and RMAs.
• Process order changes, cancellations, and revisions.
• Link related transactions and maintain accurate records.
• Manage stock allocations and lot assignments.
• Enter and maintain customer, supplier, and business partner information.
• Ensure ERP data accuracy and completeness.
• Assist with account profile maintenance.
• Maintain accurate records in accordance with company policies.
• Identify and escalate discrepancies or system issues.
• Ensure transactions are completed within established service levels.

Required qualifications

• 1+ years of office administration, customer service, or sales support experience.
• Experience working with ERP systems and proficiency in Microsoft Excel.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Intermediate to advanced English proficiency.

Nice to have

• Bachelor’s degree in Business, Administration, or a related field

About the company

Velocity provides support to sales teams to deliver customer experiences and business results.