Vercel
Head of Professional Services
Hybrid - San Francisco, New York City, Austin. Posted 3 months ago
The role
You will build and lead Vercel's global professional services organization. You will define the engagement model, delivery methodology, and commercial structure to help strategic customers deploy production applications on Vercel's platform.
What you will do
- Define the engagement model including scoping, staffing, sequencing, and measurement
- Own delivery for strategic customer engagements from discovery to production deployment
- Establish the commercial model including packaging, pricing, capacity planning, and resource allocation
- Perform architecture reviews, system design, and unblock critical engagements
- Codify field learnings into repeatable playbooks, reference architectures, and delivery patterns
Required qualifications
- 10+ years in software engineering, forward deployed engineering, or technical consulting
- 5+ years leading customer-facing engineering or delivery teams in a high-growth environment
- Experience building a team, function, or service line from zero
- Hands-on experience with JavaScript/TypeScript, React, Next.js, Node.js, and cloud infrastructure
- Ability to review code and whiteboard architectures
- Built or deployed LLM-powered applications
- Working grasp of how model behavior shapes product decisions
- Experience scoping, pricing, and delivering technical engagements for enterprise customers
- Command of utilization, margin, and capacity tradeoffs
Nice to have
- Have built with Vercel, Next.js, AI SDK, or v0
- Have led forward deployed or embedded engineering teams at an AI-native or developer platform company
- Have owned a professional services P&L, or defined services pricing and packaging from scratch
Benefits
- Competitive compensation package, including equity
- Inclusive Healthcare Package
- Mentorship and events to help build network and skills
- Flexible Time Off
- Gear for the role
- WFH budget
About the company
Vercel is the agentic infrastructure company. They help builders move from idea to production with speed, security, and exceptional developer experience.