North America Enterprise Success Manager

The role

You will serve as an operational partner for strategic enterprise customers to own account health and success after implementation. You will lead post-implementation project management, oversee production support, and partner with internal teams to deliver customer outcomes.

What you will do

• Serve as the primary operational point of contact for assigned customers
• Own escalation management from identification through resolution
• Lead customer-facing meetings on operational topics
• Manage customer communication and project tracking
• Perform non-technical project management
• Own and coordinate hardware and software rollouts and project plan development
• Attend Customer Governance calls and Quarterly Business Reviews
• Represent the voice of the customer to drive continuous improvement

Required qualifications

• 3+ years of experience in Customer Success, Account Management, Operations, Project Management, or a related customer-facing role
• Experience managing multiple enterprise customer accounts and serving as a primary point of contact for operational support and issue resolution
• Proven ability to lead cross-functional initiatives and coordinate with teams such as Sales, Engineering, Implementation, Product, and Support
• Strong project management skills with experience tracking deliverables, managing timelines, and driving action items to completion
• Experience managing customer escalations from identification through resolution
• Excellent verbal and written communication skills
• Ability to analyze service metrics, provide reporting, and identify opportunities for process and customer experience improvements
• Technical fluency sufficient to collaborate effectively with technical teams

Nice to have

• Working knowledge of technology-enabled solutions, SaaS, payments, fintech, or related industries
• Experience supporting hardware and software deployments, implementations, or rollout coordination

About the company

Verifone is a provider of electronic payment systems and a leader in the electronic payment technology industry. The company works with retailers, merchants, banks, and third party partners to deliver payment solutions.