Collections Analyst, Latin America

The role

The Collections Analyst, Latin America manages accounts receivable collections across the LATAM region with a focus on Mexico. This person serves as the direct contact for customers regarding outstanding balances and issues payment complements in compliance with SAT requirements.

What you will do

• Manage the customer portfolio and follow up on outstanding receivables
• Communicate with customers via email, phone, and meetings to manage overdue balances and payment plans
• Issue payment complements based on collections received in compliance with SAT requirements
• Provide the Poland Shared Service Center with information required for cash application
• Review in Oracle that payments are applied correctly and manage corrections
• Prepare and monitor the collections budget and forecast using AI tools
• Prepare and maintain reports on accounts receivable aging, DSO, and collection targets
• Coordinate with Sales, Operations, and Finance to resolve discrepancies and customer inquiries
• Identify collectability risks and recommend actions
• Support other Finance and Accounting tasks as required

Required qualifications

• Bachelor's degree in Accounting, Business Administration, Finance, or a related field
• 2–3 years of experience in collections or accounts receivable
• Knowledge of electronic invoicing in Mexico including CFDI, payment complements, cancellations, and SAT requirements
• Proficiency with Oracle for querying, reviewing, and managing accounts receivable
• Intermediate to advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, and data analysis
• Experience using AI tools for financial analysis and collections budget preparation
• Intermediate to advanced English, both spoken and written
• Excellent interpersonal and communication skills
• Strong negotiation skills, empathy, and a results-oriented mindset
• Highly organized with strong attention to detail
• Proactive and comfortable working both independently and as part of a distributed team

Nice to have

• Experience within multinational companies
• Experience with shared service center models, corporate customers, or collections in other LATAM countries
• Familiarity with process automation tools such as Power Automate or macros

About the company

Verifone is a provider of electronic payment systems worldwide with more than 30 years of experience. The company has an in-office work culture.