ERP System Administrator (Salesforce)

The role

The ERP System Administrator manages the ERP system and process by leading process improvements and collaborating with stakeholders. This person serves as the lead administrator and subject-matter expert for Salesforce.

What you will do

• Serve as the lead administrator and subject-matter expert for Salesforce
• Oversee security, sharing, profiles, permission sets, and org-wide configuration
• Partner with business leaders to prioritize enhancements and build a Salesforce roadmap
• Design solutions using custom objects, Flow, approval processes, validation rules, and Lightning pages
• Configure and optimize the full professional services lifecycle
• Support Certinia PSA and related modules
• Establish and enforce standards for change management, documentation, and release management
• Lead data quality, deduplication, migrations, and integrity initiatives
• Build executive-level reports and dashboards
• Coordinate integrations with IT and implementation partners

Required qualifications

• Bachelor’s Degree or equivalent
• 5+ years of hands-on Salesforce administration experience
• An active Salesforce certification (e.g., Platform Administrator, Advanced Administrator, or Platform App Builder)
• Expert-level knowledge of Flow, security and sharing models, reports and dashboards, and data management tools
• Proven experience leading requirements gathering, solution design, and releases from start to finish
• Strong communication skills
• Ability to thoroughly document requirements, conceptual design, and end-to-end processes
• Essential project management skills

Nice to have

• Experience with Certinia (formerly FinancialForce), especially PSA, resource management, timecards, and billing
• Experience supporting a professional services organization
• Experience with Tableau (including Tableau CRM / CRM Analytics)
• Experience with AI integrations, such as Salesforce Agentforce, Einstein features, or connecting Salesforce to third-party AI tools and large language models
• Advanced Administrator, Platform App Builder, or Certinia certifications
• Exposure to life sciences or other regulated industries
• Familiarity with integrations (REST APIs, middleware) and working knowledge of Apex or LWC

Benefits

• Competitive pay plus performance-based incentive programs
• Company-paid Life, Short-Term, and Long-Term Disability Insurance
• Medical, Dental & Vision insurances
• FSA, DCARE, Commuter Benefits
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• 401(k) Retirement Plan (Employer Matching benefit)
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities
• Employee Recognition

About the company

Verista's 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The company provides innovative solutions and services that empower informed decision-making.