6525 - Complaint Investigator

The role

The Complaint Investigator will review and investigate complaint information. This role involves performing assessments, researching background information, and authoring complaint templates.

What you will do

• Review and investigate complaint information provided
• Perform visual/functional assessment as required
• Utilize Veeva to record and document Complaint History
• Research Deviation, Batch Record Review, Design History File/FMEA Review, Product Safety Assessment and Product Impact Evaluation background information
• Contact data stewards to gain insight and gather data
• Utilize Root Cause Investigation Summary and CAPA Overview
• Author Templates for basic and complex complaints
• Utilize Templates to expedite the investigation write-up process

Required qualifications

• Demonstrated capability to deliver on the Quality Specialist Responsibilities
• Capacity to make independent sound decisions and independently manage priorities
• Demonstrated ability to generate high-quality project deliverables independently by required due dates
• Capacity to identify issues and proactively elevate to the project lead
• Advanced Microsoft WORD, EXCEL, and PowerPoint capabilities
• Minimum 2 years of role relevant experience

Benefits

• Competitive pay plus performance-based incentive programs
• Company-paid Life, Short-Term, and Long-Term Disability Insurance
• Medical, Dental & Vision insurances
• FSA, DCARE, Commuter Benefits
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• 401(k) Retirement Plan (Employer Matching benefit)
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities
• Employee Recognition

About the company

Verista's 500 experts team up with the world's most recognizable brands in the life science industry to solve business needs. The company provides solutions and services to empower growth and innovation within the scientific community.