Client Service Specialist & Billing Coordinator

The role

This person will perform front desk duties and billing coordination at a specialty veterinary practice. They will greet clients, manage appointments, process payments, and handle accounts receivable.

What you will do

• Greet clients and patients in a professional, welcoming manner
• Answer phones, schedule appointments, and manage referrals for surgical and specialty services
• Accurately enter and maintain client and patient information
• Prepare and review treatment estimates with clients, including surgical estimates and required deposits
• Ensure all services and charges are accurately captured on invoices
• Process payments, deposits, refunds, and account adjustments
• Assist clients with payment plans and third-party financing options
• Complete daily transaction reconciliation and end-of-day close-out reports
• Monitor accounts receivable and follow up with clients on outstanding balances
• Assist clients with pet insurance claims and required documentation

Required qualifications

• Previous experience in customer service required
• Strong communication skills, both in person and over the phone
• Ability to multitask and remain calm in a fast-paced, specialty environment
• Excellent attention to detail and organizational skills
• Professional, compassionate, and client-focused demeanor
• Comfortable using computer systems for scheduling, billing, and medical records
• Comfortable discussing estimates and costs with clients in a clear, compassionate way
• Team-oriented with a positive attitude and willingness to learn
• Authorized to work in the U.S.
• Ability to speak, read, and write English proficiently

Nice to have

• Veterinary or medical front-desk experience
• Billing, accounts receivable, or pet insurance claims experience
• Additional fluency in other languages

Benefits

• Medical, vision, and dental insurance options (some plans paid up to 100%)
• 401(k) retirement options with company match
• Paid time off
• 6 weeks paid parental leave for full-time team members
• Mental health support through Talkspace
• Pet discounts and Trupanion Pet Insurance
• Basic life insurance and additional voluntary insurance options

Before you apply

• Candidates that pass initial review will be invited to complete a brief introductory interview through an AI-enabled assistant, BrightHire

About the company

Veritas Veterinary Partners specializes in supporting Specialty and Emergency care hospitals. The company was founded by Thomas Scavelli, DVM, DACVS.