Veritasvetpartners
Veterinary Client Care Representative
Wheat Ridge, CO. Posted 10 days ago
The role
You will serve as the first point of contact for pet owners at a 24/7 specialty and emergency hospital. You will guide clients to services, schedule consultations, and maintain client and patient records.
What you will do
- Serve as the first point of contact for pet owners
- Guide clients to the appropriate specialty or emergency services
- Schedule consultations, coordinate admissions and discharges
- Help families understand available services and care options
- Maintain accurate client and patient records
- Process payments
- Support hospital operations through timely documentation
- Collaborate with clinical and administrative teams
Required qualifications
- Ability to remain calm, empathetic, and solution-focused during emotional or high-stress situations
- Strong active listening skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Confidence navigating multiple computer systems and learning new technology quickly
- Ability to speak, read, and write English proficiently
- Authorized to work in the U.S.
Nice to have
- Previous experience in veterinary medicine, healthcare, customer service, or a related client-facing role
- Additional fluency in other languages
Benefits
- Highly competitive salary based on experience
- Mental health support with Talkspace
- Continuing education support with CE allowance and PTO
- Reimbursement of membership and licensure fees
- 401k retirement plan options with company match
- Medical, vision, and dental insurance options
- Basic life insurance provided
- Voluntary insurance options available for full-time team members
- 6 weeks paid parental leave for full-time team members
- Paid time off
Before you apply
- Applicants must be authorized to work in the U.S.
About the company
Veritas Veterinary Partners specializes in supporting Specialty and Emergency care hospitals. Wheat Ridge Animal Hospital is a 24/7 specialty and emergency hospital staffed by board-certified specialists.