Veterinary Client Service Representative - Morristown, NJ

The role

The Veterinary Client Service Representative serves as the face of the hospital at the front desk. This person manages client check-ins, handles billing and payments, and coordinates patient discharges.

What you will do

• Greet clients and patients upon arrival
• Complete check-in processes and verify information
• Manage the reception area and waiting room
• Answer incoming phone calls
• Present financial estimates to clients
• Process payments using credit, debit, CareCredit and payment plans
• Reconcile end-of-shift transactions
• Coordinate client discharge including paperwork and prescriptions
• Schedule follow-up appointments and referrals
• Document client interactions in ezyVet or other systems

Required qualifications

• Minimum one year of experience in a client-facing, customer service or reception role in a professional environment
• Strong interpersonal and verbal communication skills
• Ability to manage multiple tasks simultaneously in a high-volume, fast-paced environment
• Basic proficiency with computer systems, scheduling platforms and point-of-sale or billing software
• Reliability, punctuality and a consistent professional presence at the front desk
• Ability to speak, read, and write English proficiently

Nice to have

• Experience in a veterinary, human health care or similarly client-intensive service environment
• Familiarity with ezyVet, Impromed, AVImark or similar practice management software
• Background in hospitality, luxury service or patient-facing health care reception
• Experience processing payments, presenting financial estimates or working with CareCredit or similar financing products
• Additional fluency in other languages

Benefits

• Competitive salary based on your level of experience
• Health, dental, and vision insurance, with HSA option
• Maternity/Paternity leave
• Retirement Plan – 401K with employer match
• Licensing fees paid for credentialed technicians
• Employee Referral Bonus
• Paid Time off
• Mental health support with Talkspace
• Uniforms provided
• Full Time and credentialed technicians eligible for Sign On Bonus
• Pet discounts for medical care

Before you apply

• Applicants must be authorized to work in the U.S.

About the company

Veritas Veterinary Partners specializes in supporting Specialty and Emergency care hospitals. Garden State Veterinary Specialists Morristown has served the community since 1994.