Supply Chain Manager, Aftermarket Operations

The role

This person will own the strategy and outcomes for the full post-sale lifecycle including refurbishment, spare parts, end-of-service, and non-revenue inventory. They will manage vendor relationships and partner with engineering and quality teams to support failure analysis on warranty returns.

What you will do

• Own the strategy for product refurbishment and sunsetting
• Manage primary refurbishment vendor relationship and production planning
• Own quality control standards for refurbished units
• Manage spare parts strategy from setup to fulfillment
• Define the spares approach for products approaching or past end-of-service
• Own the strategy and operational execution for transitioning products through end-of-service
• Own KPIs for non-revenue and returned inventory turnaround
• Set disposition rules for returned inventory
• Drive fulfillment of non-revenue demand
• Support warranty returns by refining triage processes with quality and engineering teams

Required qualifications

• 4+ years in reverse logistics, aftermarket operations, refurbishment, or a closely related supply chain discipline
• Bachelor's degree in Supply Chain, Finance, Data Operations, Business, or a related field
• Track record of managing an external operational partner directly
• Ability to set rules and standards where no playbook exists and defend decisions with data
• Track record of shaping broad mandates into concrete plans
• Ability to drive outcomes through people who do not report to you
• Ability to define KPIs and pull own data to support decisions
• Willing and able to travel up to 25% of the time domestically and internationally
• Must be willing and able to commute 5 days in office

Benefits

• Healthcare programs with 100% employee premiums covered under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• 401(k) matching starting January 2027
• Health Saving Account (HSA) with annual employer contributions
• Flexible Spending Account (FSA)
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Paid holidays, firmwide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Before you apply

• Must be independently authorized to work in the U.S.
• Unable to sponsor or take over sponsorship of an employment visa

About the company

Verkada transforms how organizations protect people and places with an integrated, privacy-sensitive AI-powered platform. The company has more than 30,000 customers and over 2 million devices deployed across 170+ countries.