Processing Specialist II

About the job

- Provide explicit feedback to Customer Support agents professionally and positively. - Review errors flagged by the system and implement proper corrections - Assist with special T&R projects from leadership on an as-needed basis - Perform paper trailing process to identify and resolve document-related issues What we're looking for - High School Diploma or equivalent - Strong PC skills, including basic proficiency in Word, Excel, and Outlook - Ability to use various equipment including computers, copiers, scanners, and mail opening machine - Strong attention to detail and quality-driven - The ability to problem solve using analytical thinking - Excellent written and verbal communication…