Lead Processing Specialist

About the job

Essential Responsibilities   · Regularly reviews processor performance, then provides coaching and training to address gaps.  · Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well. · Serve as leader within a team environment. · Operate as the initial point of contact for team members regarding escalations or other issues. · Collects and disseminates daily metrics.   · Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.  · Fields and resolves escalated internal inquiries from other departments. · Provides feedback and/or suggestions to…