Regional Field Technician

About the job

The primary role of the Regional Field Technician is to facilitate the service and implementation of PARCS hardware and software and provide ongoing direct support for multiple customers in Michigan and northern Indiana. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem. Responsibilities include assisting T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations, developing and overseeing test plans to confirm hardware and software performance in…