Citizen Services Supervisor

About the job

- Conduct one-on-one and team meetings to address concerns, provide updates, review performance, and establish goals. - Perform quality audits and generate reports to monitor team performance and identify areas for improvement. - Develop and deliver training for new hires and provide ongoing training and support for existing team members. - Handle escalated customer issues and provide solutions to complex problems. - Monitor metrics and service level agreements (SLAs) to ensure targets are met. - Facilitate all communication between customers, team members, and other departments to ensure alignment and transparency. - Identify and implement solutions for any customer-related issues or…