Affidavit Specialist I

The role

The Affidavit Specialist I will evaluate and process high volumes of customer and citizen requests. This role involves following business rules, procedures, and statutes to ensure accurate processing.

What you will do

• Evaluate and process high volumes of customer and citizen requests
• Develop and maintain understanding of customer-specific business rules
• Ensure work is completed in accordance with business requirements and company standards
• Review work for accuracy and completeness
• Identify and escalate complex requests or potential SLA risks
• Provide customer service to citizens and clients
• Process requests from internal operational and support teams
• Meet or exceed established SLAs, quality standards, and performance expectations
• Maintain accurate documentation and records
• Sort, scan, and process incoming mail correspondence

About the company

Verra Mobility is a global leader in smart mobility. They develop technology-enabled solutions for safe cities, smart roadways, and connected systems.