Affidavit Specialist I

The role

The Affidavit Specialist I evaluates and processes high volumes of customer and citizen requests. This role involves following business rules, procedures, and statutes to ensure accurate processing.

What you will do

• Evaluate and process high volumes of customer and citizen requests.
• Develop and maintain understanding of customer-specific business rules and requirements.
• Ensure work is completed in accordance with business requirements, procedures, and company standards.
• Review work for accuracy and completeness.
• Identify and escalate complex requests, processing issues, or potential SLA risks.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams.
• Meet or exceed established service level agreements, quality standards, and performance expectations.
• Maintain accurate documentation and records.
• Sort, scan, and process incoming mail correspondence.

About the company

Verra Mobility is a global leader in smart mobility. They develop technology-enabled solutions for safe cities, smart roadways, and connected systems.