Client Success Manager

The role

The Client Success Manager serves as the primary point of contact and trusted advisor for client communication and strategic partnership. This role involves managing client relationships, overseeing onboarding and implementations, and collaborating cross-functionally to ensure successful client outcomes.

What you will do

• Build and maintain strong client relationships as the primary point of contact.
• Lead recurring client meetings and manage follow-up actions.
• Develop long-term client partnerships to deliver operational and financial value.
• Collaborate cross-functionally with Operations, Product, Finance, and IT.
• Maintain understanding of product configurations and system functionality.
• Oversee client onboarding, implementations, project execution, and UAT activities.
• Monitor client performance and analyze operational and financial data.
• Support client account health through reporting, reconciliation, and invoice accuracy.
• Educate and guide clients on product capabilities and industry best practices.
• Maintain knowledge of applicable legislation, regulatory requirements, and client contracts.

Required qualifications

• Equivalent combination of education, training and experience is required.
• 3-5 years' experience in a client-facing environment, account management or similar role.
• Demonstrated ability to build trusted client relationships and drive satisfaction.
• Proven ability to manage escalated client concerns and drive issue resolution.
• Ability to guide clients through operational and system-related changes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience gathering, documenting, and communicating business and client requirements.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and able to work independently and collaboratively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Nice to have

• Bachelor's degree preferred
• Experience working with government agencies, municipalities, public sector clients, or regulated industries
• Strong understanding of customer contracts, compliance requirements, and applicable legislation
• Experience with CRM or client management platforms

About the company

Verra Mobility focuses on high performance, integrity, and collaboration. The company values accountability, ethical behavior, and working together to grow and inspire people.