Strategic Client Success Manager

The role

This person will manage customer experience, executive services, and daily operations for assigned customers. They will develop administrative systems, oversee invoicing, and ensure contract requirements and service levels are met.

What you will do

• Develop and implement efficient administrative systems and processes.
• Ensure accurate and timely documentation of all administrative activities.
• Implement and monitor best practices for document management and data accuracy.
• Open, check, report, and help resolve IT/SNOW problem tickets.
• Report updates and issues related to Voice of the Customer to the Service Enablement Leader.
• Design and execute strategies to enhance customer experience and satisfaction.
• Conduct analyses of customer feedback and service metrics.
• Address and resolve complex customer issues and complaints.
• Assist the Client Implementation Team with handover to Operations and Maintenance.
• Serve as the Primary Point of Contact for customers during the Operations and Maintenance phase.

Required qualifications

• Bachelor’s degree in business administration, Management, or a related field
• Extensive experience in program management, executive administration, or a similar role
• Strong background in enhancing customer experience and driving operational improvements
• Exceptional organizational, communication, and problem-solving skills
• Working knowledge of Microsoft Office (Excel, Word, PowerBI)
• Willingness to travel to client locations as required (including overnight stays if necessary)

Before you apply

• Required to pass a NLETS background check

About the company

Verra Mobility is an Equal Opportunity Employer.