Project Coordinator

About the job

Primary Responsibilities Customer Experience Ownership - Serve as an operational advocate for customers and partners throughout the customer lifecycle. - Monitor customer satisfaction trends and identify opportunities to enhance service delivery. - Work cross-functionally to ensure timely resolution of customer issues and inquiries. - Develop recommendations that improve overall customer experience and operational efficiency. - Champion a customer-first culture across Connected Vehicle Services initiatives. Operations Analysis & SLA Management - Monitor, measure, and analyze operational performance metrics, KPIs, and service level agreements (SLAs). - Produce recurring operational reports,…