Affidavit Specialist

The role

The Affidavit Specialist evaluates and processes high volumes of customer and citizen requests. This role ensures work follows business rules, procedures, and statutes while maintaining accurate documentation.

What you will do

• Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules, procedures, and statutes.
• Develop and maintain a strong understanding of customer-specific business rules and requirements.
• Ensure work is completed in accordance with established business requirements, procedures, and company standards.
• Review work for accuracy and completeness and resolve missing or incorrect information.
• Identify and escalate complex requests, processing issues, or potential SLA risks.
• Provide exceptional customer service to citizens and clients.
• Process requests received from internal operational and support teams.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance expectations.
• Maintain accurate documentation and records related to completed work and correspondence.

Required qualifications

• High School Diploma or Equivalent
• Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
• Data Entry 40 wpm
• Strong communication, both verbal and written
• 1+ years of data entry experience
• Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
• Make sound decisions and accept / act upon constructive feedback
• Adhere to professional behavioral expectations and the ability to work well with different groups and departments
• Must be able to communicate effectively in the English language.
• Must be able to operate effectively and reliably in office and/or at home
• Capable of sitting or standing for extended periods
• Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hour shifts)

Nice to have

• Bilingual in English and Spanish is a plus

Before you apply

• Drug Test, Background Check and Fingerprint are required

About the company

Verra Mobility is a global leader in smart mobility. They develop technology-enabled solutions for safe cities, smart roadways, and connected systems.