Senior Director, Launch Operations

The role

The Senior Director, Launch Operations leads the opening system to help new hospitals open on time and fully prepared. This role connects launch execution, project management, procurement, and opening strategy through partnerships with various leadership teams.

What you will do

• Own the overarching opening strategy for new VEG hospitals.
• Oversee project management across multiple workstreams including construction, staffing, and procurement.
• Manage the Launch Execution team to ensure hospitals are stocked and ready to operate.
• Oversee the physical procurement process and vendor coordination.
• Create a feedback loop with RVPs and MOs to improve the launch process.
• Identify gaps and improve launch systems and NHO processes.
• Build a launch system to support complex openings and international growth.

Required qualifications

• Multi-unit opening experience leading launches or rollouts across multiple locations.
• People management experience leading managers and teams.
• Strong operating judgment.
• Ability to communicate clearly with all levels of the business.
• Change management ability.
• No job too big or too small mindset.

Benefits

• Competitive Compensation
• Comprehensive health and wellness benefits
• Access to free therapy or counseling
• Paid parental leave up to 12 weeks at 100% of regular salary
• Inclusive fertility and family-building care
• Unlimited PTO
• Employee referral program
• Casual office attire
• Ability to bring your fur baby to work
• VEG swag
• Food in the fridge
• Free lunches twice a week

About the company

VEG is a veterinary emergency company with hospitals nationwide open 24/7/365. The headquarters team, known as VQ, supports the hospitals and people to ensure they can help pets and their families.