Customer Experience Coordinator - Asheville, NC

The role

You will define the customer experience through service and participation. You will greet customers, manage communications, and provide guidance on financial options and end-of-life decisions.

What you will do

• Greet every customer with warmth and urgency in person, over the phone, or online
• Oversee all customer communications and route urgent medical calls to a doctor
• Deliver personalized experiences and find ways to say yes to customer needs
• Listen with empathy and resolve concerns quickly
• Keep nursing team and doctors updated on customer needs
• Provide confidential, compassionate guidance on financial options and end-of-life decisions
• Process payments accurately
• Follow up with customers after visits to check on pet care
• Celebrate and capture special moments with permission

Required qualifications

• 2+ years of experience in a customer service role
• Advanced proficiency in computer programs and practice management software
• Highly organized, with strong attention to detail
• Strong communication skills
• Ability to multitask and thrive amid chaos
• High emotional intelligence
• Adaptable and amenable in high stakes environments
• Problem solving skills and a focus on innovation
• Willing to work in a noisy environment with strong or unpleasant odors
• Availability to work nights, weekends, and holidays on a rotating or as needed basis

Benefits

• Competitive compensation
• Learning and growth from VEG-created clinical and leadership programs
• Unlimited ER CE + travel stipend
• Part-time credentialed VEGgies receive a $1,000/year travel stipend
• Part-time uncredentialed VEGgies receive a $400/year travel stipend
• Flexible work schedules
• Generous employee referral program
• Comfy scrubs
• Cool VEG swag
• Food in the fridge

About the company

VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide that are open 24/7, 365 days a year.