Veterinaryemergencygroupst
Customer Experience Coordinator - Columbia, MD
Elkridge, Maryland, United States. Posted 2 months ago
The role
The Customer Experience Coordinator defines the customer experience through service and participation. You will greet customers, manage communications, and provide guidance on financial options and end-of-life decisions.
What you will do
- Greet every customer with warmth and urgency in person, over the phone, or online
- Oversee all customer communications and route urgent medical calls to a doctor
- Deliver personalized, memorable experiences
- Listen with empathy and resolve concerns quickly
- Keep nursing team and doctors updated on customer needs
- Provide confidential, compassionate guidance on financial options and end-of-life decisions
- Process payments accurately
- Follow up with customers after visits
- Celebrate and capture special moments with permission
Required qualifications
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- A strong communicator
- A strong multitasker
- High emotional intelligence
- Adaptable and amenable in high stakes environments
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis
Benefits
- Competitive compensation, including base and 401K match
- Comprehensive health and wellness benefits that start on day one
- QPR training
- Access to free therapy or counseling
- Potential equity after one year of full time, active employment
- VEG-created clinical and leadership programs
- Unlimited ER CE + travel stipend
- $2,500/year travel stipend for full-time credentialed VEGgies
- $1,000/year travel stipend for full-time uncredentialed VEGgies
- Clinical student loan repayment
- Paid parental leave, up to 12 weeks at 100% of regular salary
- Inclusive fertility and family-building care
About the company
VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide that are open 24/7, 365 days a year.