IT Field Support Specialist - West

The role

This person will support VEG hospitals across the SoCal area by maintaining hardware, software, and network functionality. They will also assist with new hospital openings and infrastructure projects.

What you will do

• Partner with IT teams, senior leadership, and hospital and regional leaders to resolve escalations and keep operations running smoothly
• Support departmental and business initiatives by aligning stakeholders and prioritizing work
• Represent IT with professionalism and a service-first mindset
• Coordinate and implement operational measures to protect VEG systems
• Review project plans, finalize technology specifications, and support infrastructure projects and new hospital openings
• Recommend and implement streamlined hospital technology and continuous IT improvements
• Help hire Field Service resources as needed

Required qualifications

• 1–2 years of technical help desk or IT support experience
• Ability to apply general technology processes, tools, and best practices in a hospital environment
• Strong working knowledge of Apple products and macOS
• Clear written and verbal communication skills
• Strong organization and problem-solving skills
• Self-starter mindset
• Ability to mentor or coach future team members
• Ability to physically move, handle, and lift computer equipment up to 50 pounds

Nice to have

• network experience
• construction-related industry experience
• hospital buildout support

Benefits

• Comprehensive health and wellness benefits that start on day one
• Access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary
• Inclusive fertility and family-building care
• Unlimited PTO
• Generous employee referral program
• Casual office attire
• Ability to bring your fur baby to work
• Cool VEG swag
• Food in the fridge
• Free lunches twice a week
• Company laptop and a monthly cell phone reimbursement

About the company

VEG is a veterinary emergency company with hospitals nationwide open 24/7/365. They focus on helping people and their pets by challenging norms and fixing the ER experience.