Veterinaryemergencygroupst
Customer Experience Coordinator (Part-Time) - Oak Brook, IL
Oak Brook, Illinois, United States. Posted 2 months ago
The role
You will define the customer experience through service and participation. You will greet customers, manage communications, and provide guidance on financial options and end-of-life decisions.
What you will do
- Greet every customer with warmth and urgency in person, over the phone, or online
- Oversee all customer communications and route urgent medical calls to a doctor
- Deliver personalized, memorable experiences
- Listen with empathy and resolve concerns quickly
- Keep nurses and doctors updated on customer needs
- Provide confidential, compassionate guidance on financial options and end-of-life decisions
- Process payments accurately
- Follow up with customers after visits
- Celebrate and capture special moments with permission
Required qualifications
- 2+ years of experience in a customer service role
- Advanced proficiency in computer programs and practice management software
- Highly organized, with strong attention to detail
- Strong communication skills
- Ability to multitask and thrive amid chaos
- High emotional intelligence
- Adaptable and amenable in high stakes environments
- Problem solving skills and a focus on innovation
- Must be willing to work in a noisy environment with strong or unpleasant odors
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
- Work well in a fast-paced environment with people from all backgrounds and different personality types
Benefits
- Learning and growth from VEG-created clinical and leadership programs
- Unlimited ER CE + travel stipend
- $1,000/year travel stipend for part-time credentialed VEGgies
- $400/year travel stipend for part-time uncredentialed VEGgies
- Flexible work schedules
- Generous employee referral program
- Comfy scrubs
- Cool VEG swag
- Food in the fridge
About the company
VEG was born in 2014 with a mission to help people and their pets when they need it most. They operate hospitals nationwide open 24/7, 365 days a year.